Citadelis Privacy Policy
Introduction
Citadelis is committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information when you visit our website, engage with our services, download resources, subscribe to communications, or otherwise interact with Citadelis.
This policy is designed to comply with applicable privacy laws and regulations, including:
- The Personal Information Protection and Electronic Documents Act (PIPEDA)
- Quebec’s Law 25
- The General Data Protection Regulation (GDPR), where applicable
By using our website or services, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.
Information We Collect
We may collect personal information directly from you or automatically through your interactions with our website.
Information You Provide
We may collect information such as:
- Name
- Email address
- Telephone number
- Company name
- Job title
- Industry
- Any information submitted through forms, surveys, registrations, or inquiries
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral sources
- Website activity and navigation behavior
This information helps us improve website performance, user experience, and security.
How We Collect Information
Information may be collected through:
- Contact Forms
When you request information, schedule a consultation, or contact us through our website. - Resource Downloads
When you download guides, checklists, reports, eBooks, webinars, or other educational resources. - Newsletter and Marketing Subscriptions
When you subscribe to receive cybersecurity insights, updates, event invitations, and thought leadership content. - Event Registrations
When you register for webinars, workshops, events, or other Citadelis programs. - Career Applications
When you submit a resume, application, or employment-related information. - Cookies and Tracking Technologies
We use cookies and similar technologies to enhance website functionality, analyze traffic, and improve user experiences.
How We Use Personal Information
Citadelis may use personal information to:
- Provide requested services and information
- Respond to inquiries and support requests
- Deliver downloadable content and resources
- Send newsletters and marketing communications
- Improve website performance and user experience
- Manage events and registrations
- Process employment applications
- Conduct business operations and analytics
- Comply with legal and regulatory obligations
- Protect the security and integrity of our systems and services
Marketing Communications
If you subscribe to our communications, we may send:
- Cybersecurity insights
- Industry updates
- Event invitations
- New service announcements
- Educational resources
- Thought leadership content
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Cookies and Analytics
Citadelis uses cookies and third-party analytics tools, including Google Analytics and similar technologies, to understand how visitors interact with our website.
These tools help us:
- Analyze website performance
- Improve user experience
- Measure campaign effectiveness
- Understand visitor engagement
You may control cookie preferences through your browser settings.
Information Sharing
Citadelis does not sell, rent, or trade personal information.
We may share information with trusted third-party service providers that help us operate our business, including:
- Website hosting providers
- Marketing automation platforms
- Analytics providers
- Customer relationship management (CRM) systems
- Event and webinar platforms
These providers are required to protect personal information and use it only for authorized purposes.
We may also disclose information when required by law, regulation, legal process, or to protect our legal rights.
Data Security
Citadelis maintains administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, loss, or alteration.
While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.
When information is no longer required, it is securely deleted or anonymized.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Withdraw consent
- Restrict certain processing activities
- Request a copy of your information
- Lodge a complaint with a privacy regulator
To exercise any of these rights, please contact us using the information below.
Children’s Privacy
Citadelis services are intended for business professionals and organizations.
We do not knowingly collect personal information from individuals under the age of 16.
If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove that information.
Updates to This Policy
Citadelis may update this Privacy Policy from time to time to reflect changes in our services, operations, technologies, legal obligations, or industry practices.
The most current version will always be available on our website.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Citadelis
6500, autoroute Transcanadienne
Bureau 400
Pointe-Claire (Québec) H9R 0A5
Canada
Email: dpo@citadelis.com
Website: www.citadelis.com